Refund policy

Last updated: 11 November 2026

This policy applies to purchases on the SparkleBae website, operated by SparkleBae (a proprietorship). We offer exchanges for quality problems. We do not accept returns for change of mind, so please check the size, material and photos on the product page before ordering.

1. Cancellation

  • You can cancel free of charge any time before your order is dispatched. Email sparklebae1202@gmail.com or call +91 90540 11440 with your order number.
  • We do not charge any cancellation fee.

2. When you can request an exchange (within 7 days of delivery)

  • The piece arrived damaged or broken.
  • It has a manufacturing defect, for example plating peeling, a faulty clasp or a missing stone.
  • You received the wrong item, size or colour.
  • The material or finish is not as described on the product page.

Not covered: change of mind, normal wear, or damage from water, perfume, chemicals or misuse.

3. How to request an exchange

  1. Email sparklebae1202@gmail.com within 7 days of delivery with your order number, the item, and a clear video of the problem. An unboxing video helps, but it is not mandatory.
  2. We reply within 2 business days and arrange a free pickup. If pickup is not available at your PIN code, we share a self-ship address and reimburse reasonable shipping costs.
  3. We inspect the piece within 2 business days of receiving it.

4. What you receive

  • A replacement of the same item, dispatched at no cost to you.
  • If the same item is out of stock, you choose: another item of equal value, or a full refund.
  • Refunds go to the original payment method (prepaid) or by UPI / bank transfer (Cash on Delivery) within 14 business days after inspection.

5. Questions or complaints

Contact sparklebae1202@gmail.com / +91 90540 11440, 10 am – 5 pm IST. If you are not satisfied, you can write to our Grievance Officer (see Grievance Redressal).