Terms of service

Last updated: 11 November 2026

1. About us

This website is operated by SparkleBae (a proprietorship) ("SparkleBae", "we", "us"). By using this website or placing an order you agree to these terms.

2. Products

  • We sell fashion (imitation) jewellery. Each product page states the base material, finish, net quantity and country of origin.
  • Our jewellery is not made of precious metal unless the product page clearly says so (for example, "925 sterling silver" with a hallmark/HUID).
  • Product photographs are of the actual product. Minor variation in colour may occur due to screen settings and handcrafting.

3. Prices

  • All prices are in Indian Rupees and are the Maximum Retail Price (MRP) inclusive of all taxes.
  • Where we show a reduced price, the earlier price shown is the lowest price at which the product was offered in the 30 days before the reduction.
  • Shipping and any Cash on Delivery charge are shown before you place the order. We do not add hidden charges at checkout.

4. Orders and payment

  • An order is confirmed when you receive our order confirmation email/SMS.
  • We may cancel an order (with full refund) if the product is out of stock, if there is an obvious pricing error, or if we suspect fraud. We will inform you if this happens.
  • Payments are processed by our payment partners. We do not store your card details.

5. Shipping, returns and refunds

See our Shipping Policy and Exchange Policy.

7. Reviews and content

  • We publish all genuine customer reviews, positive and negative, subject only to removal of abusive, unlawful or irrelevant content.
  • We do not write, buy or incentivise fake reviews. Any review from a person who received a free or paid product is marked as such.

8. Fair practices

We do not use false urgency, fake scarcity, pre-selected add-ons, hidden costs or other dark patterns. Stock or time-limited messages are shown only when they are true.

9. Personal data

See our Privacy Policy.

10. Liability

Our liability for any order is limited to the amount paid for that order, except where the law does not allow such a limit.

11. Grievances

See our Grievance Redressal page.

12. Governing law

These terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 to approach a consumer commission, courts at our principal place of business have jurisdiction.